IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Haus of Cheer Mentorship ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information to provide tailored mentorship, coaching, and athlete support services:
Personal Information:
Parent/Guardian Information: Name, email address, phone number, and physical billing address.
Athlete/Participant Information: Athlete name, age/date of birth, grade, skill level, and emergency contact details.
Payment Information: Billing details and payment card information processed securely when enrolling in programs or clinics, purchasing merchandise, making donations, or making sponsorship contributions.
Communication Records: Opt-in records, consent logs, and timestamps for all communication channels (SMS, email).
Health & Safety Records: Physical safety disclosures or pertinent medical details provided for physical training and mentorship activities.
Non-Personal Information:
IP address, browser type, and device information.
Website usage patterns, analytics, and navigation behavior on www.hocm.us.
Cookies and similar tracking technologies.
Customer Communication:
Records of inquiries, consultations, and program registration requests.
Mentorship schedule details, attendance records, and feedback.
2. How We Use Your Information
We use collected data to:
Deliver, personalize, and improve our mentorship, coaching programs, and events.
Manage class enrollments, clinic registrations, and scheduling.
Ensure participant safety and proper supervision during physical activities.
Process payments, donations, sponsorships, and transactions securely.
Communicate with parents, guardians, and participants regarding schedules, program updates, and inquiries.
Enhance website functionality, security, and overall user experience.
Maintain accurate records of your communication preferences and consent.
Note on Media Usage: Photos or videos captured during mentorship sessions, clinics, or events are used with parent or guardian consent to showcase program activities, athlete achievements, and community updates.
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, clinic updates, customer support, and program notifications.
Opt-In & Consent:
You will only receive messages if you have explicitly opted in.
We maintain timestamped records of all opt-in actions.
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable messaging regulations.
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying "STOP".
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
All opt-out requests are processed immediately.
Message Frequency & Content:
Message frequency varies based on your program enrollment and interactions with our team.
Messages will be directly related to the mentorship services, updates, or scheduling you have requested.
We do not send promotional text content without explicit consent.
Help & Support:
Reply "HELP" or "INFO" for assistance or contact us at ask@hocm.us.
Customer support is available during regular business hours.
Carrier Information:
Standard message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
Third-party vendors who assist in our business operations (e.g., payment processing for registrations/donations, software for class scheduling, and customer service).
SMS aggregators and messaging providers solely for delivering text messages you have consented to receive.
All service providers are contractually obligated to maintain confidentiality and data security.
Legal Compliance:
When required by law, legal process, or court orders to protect our legal rights or ensure safety.
In response to valid requests from law enforcement agencies.
Business Transfers:
In the event of a merger, acquisition, or sale of business assets, customer data remains protected under the terms of this policy.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement and maintain reasonable security measures to safeguard your personal information:
Encryption of sensitive data in transit and at rest.
Secure access controls and multi-factor authentication for administrative accounts.
Regular security audits and systems updates.
Team training on privacy standards and data protection protocols.
Secure backup systems and disaster recovery procedures.
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
6. Children's Privacy & Parental Rights (COPPA)
Because our mentorship programs involve youth and minors:
We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental or legal guardian consent.
All account registrations, payments, and communication sign-ups for minor athletes must be completed by a parent or legal guardian.
If a parent or guardian discovers that a child under 13 has submitted personal information to us without parental consent, please contact us immediately at ask@hocm.us. We will take prompt steps to delete that information from our records.
Parents and legal guardians retain the right to review, modify, or request the deletion of their child's personal data at any time.
7. Cookies & Tracking Technologies
We use cookies and similar technologies on www.hocm.us to:
Analyze website traffic, performance, and visitor behavior.
Remember your preferences and save user settings.
Improve overall website functionality and user experience.
You may control or disable cookies through your browser settings. Disabling cookies may limit your access to certain interactive features of our website.
8. Your Rights & Choices
You have the right to:
Access, update, or request the deletion of your personal information.
Opt-out of marketing emails at any time by clicking the "unsubscribe" link.
Opt-out of SMS text notifications by replying "STOP".
Request details on how your data is collected, stored, and processed.
Withdraw consent at any time for future communications.
To exercise any of these rights, please contact us at ask@hocm.us.
9. Third-Party Links
Our website may contain links to third-party sites or external resources (such as social media platforms or payment gateways). We are not responsible for the privacy practices of external websites and encourage you to review their respective policies. This Privacy Policy applies strictly to information collected by Haus of Cheer Mentorship.
10. Changes to This Privacy Policy
We may update this policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be published directly on our website with a revised effective date. For significant updates affecting data usage, we will notify registered users via email or a notice on our website.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
Haus of Cheer Mentorship
Email: ask@hocm.us
Website: www.hocm.us
By using our website and services, you consent to this Privacy Policy.